Policies

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PRIVACY POLICY

Chelly’s Custom Lash
Operated by The House of Banqz LLC
Website: www.thehouseofbanqz.com
Contact: privacy@thehouseofbanqz.com

‍ Effective Date: August 25, 2026Chelly’s Custom Lash, a brand operated by The House of Banqz LLC (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through www.thehouseofbanqz.com.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices you may have regarding your information.

1. INFORMATION WE COLLECT

When you visit our website, place an order, contact us, or submit a collaboration or bulk-order inquiry, we may collect information including:

· Full name

· Email address

· Phone number

· Shipping address

‍· Billing information

‍· Order and purchase information

‍· Information submitted through our collaboration or bulk-order forms

‍· Communications you send to us

‍· Website usage information

‍· IP address, browser, device, and similar technical information collected through website technologies

‍We only request information that is reasonably necessary to operate our website, process orders, communicate with customers, provide customer service, and operate our business.

‍2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

‍· Process and fulfill orders

‍· Process payments

‍· Ship products

· Communicate with you regarding your order

· Respond to customer-service inquiries

· Respond to collaboration and bulk-order requests

· Confirm custom lash designs

· Maintain business and transaction records

· Improve our website and customer experience

· Understand website traffic and usage

· Protect our website and business against fraud, misuse, and security threats

· Comply with applicable legal and tax requirements

We do not currently use customer information to send marketing emails or text messages.

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment processors. Depending on the payment method selected, your payment information may be handled by the applicable payment service provider.

We do not intend to collect or independently retain your complete payment-card information when that information is processed by a third-party payment provider.

Third-party payment providers have their own privacy policies and terms governing how they handle payment information.

4. SQUARESPACE AND COOKIES

Our website is hosted on Squarespace.

Squarespace and the website may use cookies and similar technologies necessary for website functionality, shopping-cart and checkout functions, analytics, performance, security, and other website operations. Squarespace explains that analytics cookies may collect information about how visitors interact with a website.

Information collected through these technologies may include information about your browser, device, IP address, pages visited, interactions with the website, and other technical or usage information.

You may be able to control certain cookies through your browser settings or available cookie-consent tools.

5. INFORMATION SHARING

We may share information with trusted service providers when reasonably necessary to operate our business.

These may include:

· Squarespace and website service providers

· Payment processors

· Shipping carriers

· Email and communication service providers

· Analytics providers

· Fraud-prevention and security providers

· Professional service providers when necessary

· Government agencies or authorities when required by law

We do not sell your personal information as a source of revenue.

6. SHIPPING INFORMATION

When you place an order, we may provide necessary information, such as your name and shipping address, to shipping carriers and other fulfillment providers so that your order can be delivered.

7. COLLABORATION AND BULK-ORDER INFORMATION

If you submit our collaboration or bulk-order form, we may collect information such as your name, business name, contact information, social-media or website information, business type, requested products, estimated order quantity, and information about your proposed collaboration.

We use this information to evaluate and respond to your inquiry.

Submitting a collaboration form does not guarantee approval, pricing, partnership, or acceptance of a bulk order.

8. DATA RETENTION

We may retain customer and transaction information for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, comply with tax and legal obligations, and operate our business.

9. YOUR PRIVACY CHOICES

You may contact us at privacy@thehouseofbanqz.com regarding questions about personal information that you have provided to us.

Depending on applicable law, you may have certain rights regarding your personal information, including rights to request access, correction, deletion, or information about how your data is used.

Some requests may be subject to legal or business-record retention requirements.

10. CHILDREN'S PRIVACY

Our website is not intentionally directed toward children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

11. INTERNATIONAL VISITORS

We accept orders from customers in the United States and internationally.

If you access our website or purchase products from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from the laws in your country.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or social-media platforms. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. SECURITY

We take reasonable measures to protect information used in connection with our business. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.

Any updated policy will be posted on this website with a revised effective date.

15. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, please contact:

Chelly’s Custom Lash
Operated by The House of Banqz LLC
Email: privacy@thehouseofbanqz.com

TERMS & CONDITIONS

Chelly’s Custom Lash
Operated by The House of Banqz LLC
Website: www.thehouseofbanqz.com
Contact: termsconditions@thehouseofbanqz.com

Effective Date: August 25, 2026

Welcome to Chelly’s Custom Lash. By accessing our website, submitting an order, purchasing our products, or submitting a collaboration or bulk-order inquiry, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. ABOUT CHELLY’S CUSTOM LASH

Chelly’s Custom Lash is a brand operated by The House of Banqz LLC, an Illinois limited liability company.

These Terms & Conditions apply to purchases and interactions made through Chelly’s Custom Lash and www.thehouseofbanqz.com.

2. PRODUCTS

We offer custom and ready-to-ship lash products.

Custom lashes are made after an order is placed.

Freestyle lashes are ready-to-ship products.

Product photographs are intended to provide a representation of the product. Because custom products are handmade, minor variations may occur.

3. CUSTOM ORDER APPROVAL

For custom lash orders, customers may receive a photograph of the completed set before shipment unless the customer requests that the set remain a surprise.

If a customer reviews and approves a photograph of a completed set, the customer acknowledges that the product shown represents the approved design.

If the customer chooses not to receive a preview, the customer accepts responsibility for the approved customization details submitted with the order.

4. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all order information before submitting an order, including:

· Lash style

· Quantity

· Customization details

· Shipping address

· Contact information

· Other order information

Once an order is submitted, changes may not be possible.

5. PRICING AND PAYMENT

We may accept payment through available payment methods displayed at checkout, which may include:

· Credit and debit cards

· Cash App

· Zelle

· PayPal

· Apple Pay

· Google Pay

A $5 deposit is required on orders where a deposit is applicable.

The $5 deposit is applied toward the customer's final purchase price.

The remaining balance must be paid before the order is shipped.

6. CUSTOM ORDER CANCELLATIONS

Customers may request cancellation of a custom order.

If the custom set has not been started, the $5 deposit may be refunded.

If work on the custom set has already started, the $5 deposit becomes non-refundable.

Chelly’s Custom Lash will communicate honestly with the customer regarding whether work has begun.

Once a custom order has been started, cancellation does not entitle the customer to a refund of the deposit.

7. ALL SALES ARE FINAL

Except for the limited situations specifically described in our Refund Policy and Return Policy, sales are final.

Customers are not entitled to a refund, exchange, or return simply because they:

· Changed their mind

· No longer want the product

· Do not like the finished appearance

· Ordered the wrong style

· Ordered the wrong quantity

· Entered incorrect customization information

· Entered an incorrect shipping address

Customers are encouraged to carefully review all order information before completing checkout.

8. SHIPPING

We ship within the United States and internationally.

Standard shipping is $6 unless the order qualifies for our free-shipping offer.

The applicable free-shipping threshold will be displayed on the website or at checkout.

Our primary shipping carrier is USPS.

Orders are generally processed for same-day or next-business-day shipment, subject to product availability, order volume, customization requirements, weekends, holidays, and circumstances outside our control.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated at checkout.

9. DELIVERY ISSUES

Once an order has been shipped, customers may receive tracking information.

If USPS tracking shows an order as delivered but the customer cannot locate the package, the customer should first contact USPS and check the delivery location, mailbox, household, building management, and surrounding areas.

Customers may also contact Chelly’s Custom Lash at termsconditions@thehouseofbanqz.com, and we will reasonably assist with investigating the delivery issue.

A package being marked delivered does not automatically establish that Chelly’s Custom Lash must issue a refund or replacement.

10. DAMAGED PRODUCTS

If a package arrives damaged, the customer must contact us within 24 hours of delivery and provide clear photographs showing the damage and packaging.

If the damage is verified, Chelly’s Custom Lash will replace the affected product in accordance with our Return Policy.

11. PRODUCT USE

Chelly’s Custom Lash products are beauty products intended for cosmetic use.

Customers are responsible for determining whether a product is appropriate for their individual needs and for using the product in a manner consistent with its intended cosmetic use.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on this website—including photographs, logos, graphics, written content, product descriptions, branding, and other materials—is owned by or licensed to Chelly’s Custom Lash or The House of Banqz LLC.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without written permission.

13. WEBSITE USE

You agree not to use this website:

· For unlawful purposes

· To commit fraud

· To interfere with website security

· To submit false information

· To attempt unauthorized access to the website

· To infringe upon another person's rights

· To misuse our forms, ordering system, or payment systems

14. COLLABORATIONS AND BULK ORDERS

Chelly’s Custom Lash may offer bulk, wholesale, or collaboration opportunities.

Bulk and collaboration inquiries are subject to review and approval.

We reserve the right to approve or decline any collaboration or wholesale request.

Bulk orders may have different pricing, payment terms, processing times, and policies than standard retail orders.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Chelly’s Custom Lash and The House of Banqz LLC shall not be liable for indirect, incidental, special, consequential, or other damages arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

16. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this website and will become effective upon posting unless otherwise stated.

17. GOVERNING LAW

‍These Terms & Conditions shall be governed by the laws of the State of Illinois, except to the extent applicable law requires otherwise.

‍18. CONTACT

‍Questions regarding these Terms & Conditions may be sent to:

‍termsconditions@thehouseofbanqz.com

REFUND POLICY

Chelly’s Custom Lash
Operated by The House of Banqz LLC

Effective Date: August 25, 2026

‍At Chelly’s Custom Lash, we want every customer to feel confident about their purchase. Because our products are personal beauty products, we have established the following refund policy.

‍1. LASH PURCHASES

‍All lash sales are final.

‍Except for the limited situations specifically described below, Chelly’s Custom Lash does not offer refunds for purchased lash products.

‍Refunds will not be provided because a customer:

‍· Changed their mind

‍· No longer wants the product

‍· Does not like the appearance of the lashes

‍· Ordered the wrong style

‍· Ordered the wrong quantity

‍· Provided incorrect customization information

‍· Provided an incorrect shipping address

‍· Decided they no longer want a custom order after work has begun

‍2. $5 CUSTOM ORDER DEPOSIT

‍A $5 deposit is required for applicable orders and is applied toward the customer's final purchase price.

‍If a customer requests cancellation before work on the custom set has started, the $5 deposit may be refunded.

‍If work on the custom set has already started, the $5 deposit is non-refundable.

‍Chelly’s Custom Lash will communicate honestly with the customer about whether work on the order has begun.

‍3. WRONG PRODUCT OR CONFIRMED PRODUCT DEFECT

‍If Chelly’s Custom Lash sends the wrong lash style or size, or if a product has a confirmed defect attributable to us, the affected product may be replaced at no additional product cost.

‍Approved replacements will be shipped the same day or next business day when reasonably possible.

‍4. DAMAGED PACKAGE

‍If your package arrives damaged, you must contact us within 24 hours of delivery.

‍Please provide:

‍· Your name

‍· Order number

‍· A description of the issue

‍· Clear photographs of the damaged product

‍· Clear photographs of the packaging

If the damage is verified, we will determine the appropriate replacement remedy.

‍5. NO REFUNDS FOR CUSTOMER PREFERENCE

‍A customer will not receive a refund simply because they do not like the finished lashes.

‍For custom orders, customers may be provided with a photograph of the finished set before shipment unless they request a surprise.

‍Customers are responsible for reviewing and approving customization details and order information.

‍6. SHIPPING FEES

‍Shipping fees are generally non-refundable unless a refund is required by applicable law or otherwise specifically approved by Chelly’s Custom Lash. $6 Standard Shipping FREE Standard Shipping on orders $60+

‍7. HOW TO REQUEST HELP WITH AN ORDER

‍For questions concerning an order, contact:

‍refund@thehouseofbanqz.com

‍Please include your order number and relevant photographs when applicable.

‍8. LEGAL RIGHTS

‍Nothing in this Refund Policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.

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RETURN POLICY

‍Chelly’s Custom Lash

Operated by The House of Banqz LLC

‍Effective Date: August 25, 2026

‍1. RETAIL LASH ORDERS

‍Chelly’s Custom Lash generally does not accept returns or exchanges on retail lash orders.

‍Because our lashes are personal beauty products, all retail lash sales are considered final except for the limited situations described below.

‍Customers should carefully review their order information before submitting payment.

‍2. CUSTOM LASHES

‍Custom lashes are made specifically according to the customer's order.

‍Once production has begun, the custom order cannot be returned simply because the customer changes their mind or does not like the finished design.

‍Customers may receive a photograph of the completed set before shipment unless they request that the set remain a surprise.

‍3. WRONG ITEM OR CONFIRMED DEFECT

‍If Chelly’s Custom Lash sends the wrong lash style or size, or if there is a confirmed product defect, contact us at:

‍return@thehouseofbanqz.com

‍We may require photographs or other information to verify the issue.

‍If the issue is confirmed, we will provide a replacement of the affected item, with same-day or next-business-day shipping when reasonably possible.

‍4. DAMAGED SHIPMENTS

‍If your order arrives damaged, you must contact us within 24 hours of delivery.

‍Please provide photographs of:

‍· The damaged product

‍· The inside and outside of the package

‍· The shipping label

· Any visible damage to the packaging

‍If the damage is verified, we will replace the affected product as appropriate.

‍5. BULK AND WHOLESALE ORDERS

‍Bulk and wholesale orders are generally non-refundable and non-returnable.

‍However, if a customer receives a bulk or wholesale order and the boxes remain unopened, the customer may contact us with photographic proof of the unopened sets.

‍Chelly’s Custom Lash will review the request and determine, in its discretion, whether the order is eligible for a return.

‍Approval is not automatic.

If a return is approved, the customer is responsible for the cost of return shipping. Chelly’s Custom Lash will not be responsible for paying return shipping unless otherwise agreed in writing.

6. CUSTOMER RESPONSIBILITY

‍Customers are responsible for verifying:

‍· Lash style

‍· Lash quantity

‍· Customization details

‍· Shipping address

‍· Contact information

‍· Other order details

‍before submitting an order.

‍Incorrect information provided by the customer does not qualify the order for a return or refund.

7. RETURN AUTHORIZATION

‍Do not mail an item back without first contacting Chelly’s Custom Lash.

‍Unauthorized returns may not be accepted or processed.

To request assistance, email:

ccl@thehouseofbanqz.com

‍Include your order number, description of the issue, and photographs when applicable.

‍8. LEGAL RIGHTS

Nothing in this Return Policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.

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